Refund Policy

Effective Date: July 2, 2026

Company: Silver Wolf Metrology LLC

This Refund Policy explains how refunds, cancellations, deposits, and service-related billing matters are handled by Silver Wolf Metrology LLC.

Silver Wolf Metrology LLC provides calibration coordination, consulting, vendor coordination, service-provider support, documentation review, logistics support, and related metrology service support. Because our services often involve administrative work, coordination time, third-party providers, shipping activity, document review, and project-specific preparation, refunds are evaluated based on the status of work performed and costs already incurred.

Request for Quote Submissions

Submitting a request for quote, registration form, service-provider application, or general inquiry through our website does not create a purchase, service agreement, or payment obligation unless a quote, agreement, purchase order, or other written authorization is accepted by both parties.

There is no refund issue related to a request for quote unless payment has been made.

Deposits and Prepaid Services

Some services may require a deposit, retainer, or prepayment before work begins. Deposits and prepaid amounts may be refundable only to the extent that work has not started and no non-recoverable costs have been incurred.

Once Silver Wolf Metrology LLC begins work, including but not limited to vendor coordination, service-provider communication, document review, scheduling, logistics support, project setup, reporting, or administrative processing, the portion of the payment related to work already performed is non-refundable.

Third-Party Provider Costs

When services involve third-party calibration laboratories, service providers, shipping companies, subcontractors, or other outside vendors, Silver Wolf Metrology LLC may incur costs on behalf of the customer.

The following costs are generally non-refundable once incurred:

Third-party calibration or service-provider charges
Shipping, freight, courier, or logistics charges
Expedited service fees
Administrative processing fees
Vendor cancellation fees
Special handling, packaging, or documentation fees
Any other non-recoverable cost charged by a third party

If a third-party provider issues a refund or credit to Silver Wolf Metrology LLC for a specific customer-related charge, Silver Wolf Metrology LLC may pass through the applicable refund or credit to the customer, less any work performed, administrative fees, or non-recoverable costs.

Cancellation by Customer

A customer may request cancellation of a service by contacting Silver Wolf Metrology LLC in writing.

If cancellation is requested before work begins and before any costs are incurred, a refund may be issued for amounts paid.

If cancellation is requested after work has started, the customer remains responsible for all work performed and all costs incurred up to the time the cancellation request is received and processed.

Calibration Results, Out-of-Tolerance Findings, and Service Outcomes

Refunds are not issued solely because equipment fails calibration, is found out of tolerance, requires adjustment, requires repair, is rejected by a service provider, or does not meet the customer’s intended use.

Calibration and metrology services are intended to evaluate, document, coordinate, or support measurement-related activities. A specific passing result, adjustment outcome, repair outcome, turnaround time, or certificate result is not guaranteed unless expressly stated in a written agreement.

Consulting and Documentation Services

Consulting, documentation review, audit support, certificate review, uncertainty review, vendor assessment, service-provider evaluation, and similar professional services are billed based on time, effort, project scope, or agreed deliverables.

Completed consulting work, delivered reports, completed reviews, and completed project support services are generally non-refundable.

Errors or Billing Disputes

If you believe you were billed incorrectly or charged for a service not provided, please contact Silver Wolf Metrology LLC within ten business days of the invoice date.

We will review the matter in good faith and, if an error is confirmed, may issue a correction, credit, or refund as appropriate.

Refund Method

Approved refunds will generally be issued using the original payment method when practical. Processing times may vary depending on the payment provider, bank, or financial institution.

No Waiver of Written Agreement Terms

If a separate written agreement, quote, statement of work, purchase order, or service agreement contains refund, cancellation, or payment terms that differ from this policy, the terms of the written agreement will control for that specific service.

Contact Us

Questions about refunds, cancellations, or billing may be directed to:

Silver Wolf Metrology LLC
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Mailing Address: [Insert Business Mailing Address]

Policy Updates

Silver Wolf Metrology LLC may update this Refund Policy from time to time. Updates will be posted on this page with a revised effective date.